Returns & Refunds Policy:

We are 100% committed to everyone enjoying and getting the most out of their tea – part of sharing the joy of our tea is ensuring you are happy with your purchase. If there are any questions you may have, please let us know!  

Please e-mail us at: dan@heraldtea.com. We will do our best to respond within 48 hours to help you with whatever is going on :).

Returns:

If you encounter any issues with your tea, please contact us at dan@heraldtea.com within 7 days of receiving your order. We will work with you to make things right!

Because our teas are food products, we, unfortunately, cannot accept returns once the product has been opened. Opened, perishable goods, gift cards, & health or personal care items are exempt from being refunded. Additionally, please understand that we cannot accept exchanges or refunds if the issue is a matter of personal taste.

We’ll gladly accept returns or exchanges for unopened, unused, & undamaged items in their original condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original, factory-sealed packaging. Please note that if you wish to return an item, you have 30 days from your purchase date to do so.

To complete your return, please e-mail us with your receipt (proof of purchase). Please note, we are unable to refund shipping costs at this time.

Damaged Item from Transit?

We will do our best to help! Please send a photo of the damaged package & items to dan@heraldtea.com. All information about the damage sustained, with photos, will help communicate with USPS to resolve the issue.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Herald Tea Co. is not liable for errors or loss of goods incurred by USPS during transit to your address, and does not assume responsibility for reimbursement. However, we will gladly act on your behalf to file a claim with USPS and do what is in our power to assist you. Please contact us at dan@heraldtea.com for assistance.

We sincerely thank you for your patience as we seek to do all we can to ensure your experience is delightful and life-giving. We truly hope you enjoy Herald Tea!